HIGH POINT — The COVID-19 pandemic has challenged retailers and manufacturers across the home furnishings industry, teaching hard-earned lessons in communication, supply chain management, human resources and even product development and merchandising.
Surya President Satya Tiwari, in a candid and thought-provoking interview with Bill McLoughlin, BridgeTower Media editorial director, shared the lessons he learned and is still learning as he and others in the industry deal with the ongoing pandemic.
In this highly energetic discussion, Tiwari fielded questions including, what were the first steps the company took when the pandemic hit, what lessons were learned and what does the future look like for the rug, lighting and accessories company?
If you’ve missed this webinar, you may still watch the complete recording here.
I’m Bill McLoughlin, Editor in Chief at Furniture Today and Editorial Director for BridgeTower Media’s Home Furnishings Division. In the more than 25 years I’ve covered retail I’ve seen tremendous changes in the way people shop and the way companies serve the consumer. My goal is to share that experience and the insights gained along the way. This is an industry made great by its people and I look forward to meeting and conversing with as many of you as I can. Your comments are always welcome and encouraged.